Does your phone support eSIM? Check before you buy
- Dial *#06#
- Look for an EID
- Unlocked phones only
The short answer
Punch in *#06# and read the result: an EID on the screen means the phone has an eSIM. It also needs to be unlocked, not tied to the carrier that sold it. iPhones bought in mainland China, Hong Kong or Macao mostly have no eSIM.
Checked October 2, 2026
Does my phone support eSIM?
The makers' own lists
A working eSIM is not refunded because a phone cannot install it, so check your phone before you buy.
If your phone is not on the list
Let the dial pad answer: type *#06#. An EID anywhere on that screen means the phone carries an eSIM. If it shows only IMEI numbers, it does not. The makers’ own lists, linked above, carry the final say.
On an iPhone
Start in Settings, keep going to General and then About. If this screen lists an EID, the iPhone can use an eSIM.
On an Android phone
In Settings, open About phone: an EID next to the IMEI numbers means eSIM, and dialling *#06# shows it too.
Carrier lock
Locked to the carrier that sold it? Then no other eSIM will run on it. Ask your carrier to unlock it before you travel.
Before you buy
A working eSIM stays outside the refund rule when the phone cannot install it. Check your phone first.
More help
Install your Singapore eSIM at home, before you fly
Scan the QR code from your order page at home on Wi-Fi, within 30 days of buying, and keep the line off until you land. How to install a Singapore eSIM.
Switch your Singapore eSIM on when you land
After landing in Singapore, switch the eSIM line on and choose it for mobile data. If data does not start, turn on data roaming for that line only.
Data roaming on a Singapore eSIM: when you need it
The eSIM runs on a Singapore network, and the store says switch data roaming on for the eSIM line only when it does not connect. Where the switch is.
Singapore eSIM not connecting: the checks, in order
Is your eSIM not working in Singapore? Check the line, mobile data and airplane mode, then data roaming, pick the network by hand, and write to support.
Singapore eSIM refunds: when you get your money back
A full refund where the eSIM does not work and no fix is possible. A working eSIM is not refunded. How to ask, and where the money goes.
Still stuck?
Orders, QR codes and refunds are handled by VietSIM support. Write with the link to your order page and your phone model.
contact@vietsim.com