Singapore eSIM refunds: when you get your money back
- Full refund if it does not work
- Ask while in Singapore
- Back to your card
The short answer
The store's rule: if the eSIM does not work and we cannot fix it, you get a full refund. A working eSIM you no longer want is not refunded, and neither is one your phone cannot install. Ask the store's support while you are in Singapore, with your order page link.
Checked October 2, 2026
What is refunded
A full refund when the eSIM does not work in Singapore and cannot be fixed. The rule, in the store’s own words: “If the eSIM does not work and we cannot fix it, you get a full refund.”
What is not
A working eSIM, whether installed or not; and a phone that is locked or cannot take an eSIM: a working eSIM is not refunded because a phone cannot install it, so check your phone before you buy. From the purchase date, you have 30 days in which the eSIM can be installed.
How to ask
Write to the store’s support while you are in Singapore, with the link to your order page, or the email address you paid with and the date of payment. That page gets the QR code from the store the moment payment is done, which makes the link the simplest route back to your order. A line that will not connect should come with your phone model and screenshots, giving the store a first shot at a fix.
Where the money goes
The money returns to whichever card or method made the payment. Your bank decides when it appears. The store’s own refund policy governs every purchase.
More help
Install your Singapore eSIM at home, before you fly
Scan the QR code from your order page at home on Wi-Fi, within 30 days of buying, and keep the line off until you land. How to install a Singapore eSIM.
Switch your Singapore eSIM on when you land
After landing in Singapore, switch the eSIM line on and choose it for mobile data. If data does not start, turn on data roaming for that line only.
Data roaming on a Singapore eSIM: when you need it
The eSIM runs on a Singapore network, and the store says switch data roaming on for the eSIM line only when it does not connect. Where the switch is.
Singapore eSIM not connecting: the checks, in order
Is your eSIM not working in Singapore? Check the line, mobile data and airplane mode, then data roaming, pick the network by hand, and write to support.
Does your phone support eSIM? Check before you buy
Dial *#06#: if your phone shows an EID, it has an eSIM. It must also be unlocked. Check your model before you buy a Singapore eSIM.
Still stuck?
Orders, QR codes and refunds are handled by VietSIM support. Write with the link to your order page and your phone model.
contact@vietsim.com